Frequently Asked Questions

We use Stripe for all transactions. Stripe supports all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and direct bank transfers.

Yes. We never store your card details. All payments are processed directly by Stripe, which is PCI-DSS Level 1 certified — the highest level of payment security available.

Yes. Stripe automatically sends a payment receipt to your email address after a successful transaction.

Yes. Simply purchase a higher-tier or longer-duration plan at any time. Your new license will be provisioned immediately after payment.

Refunds are considered on a case-by-case basis. Generally, refunds are only granted within the first 24 hours of purchase if the product has not been used. Once a license has been activated or after the 24-hour window has passed, refunds are not typically provided.

Before requesting a refund, please open a support ticket in our Discord. Many issues can be resolved quickly. Our team will do their best to get you up and running.

Plans are one-time purchases for a fixed duration (day, week, month, or lifetime) — there is no recurring subscription to cancel. When your plan expires, you simply choose whether or not to renew.

After a successful payment your license is provisioned automatically. Your login credentials and download link will appear on the Licenses page — usually within seconds of your purchase completing.

Your loader download link is available on the Licenses page once your license is active. Each tool (Nightfall and Prosperity) has its own dedicated loader.

Use the username and password shown on your Licenses page. These are unique to your account and are generated automatically when your purchase is confirmed.

This can occasionally happen if there was a delay in payment confirmation. Wait a minute and refresh the page. If credentials still haven't appeared after 5 minutes, open a support ticket in our Discord.

No. Each license is tied to a single account. Sharing your credentials is a violation of our terms of service and may result in your account being banned without refund.

No. For security reasons, only one active session is allowed per account. If you sign in on a new device, your previous session will be automatically signed out.

Please open a support ticket in our Discord and a team member will assist you with a manual password reset.

To request account deletion, please open a support ticket in our Discord. Our team will process the request and confirm deletion.

This is extremely common with game modification tools and is a false positive. The loader is not malware. We recommend using DControl to temporarily disable Windows Defender before running the loader. Full instructions are on the How to Use page.

Windows 10 or 11 (64-bit), Halo: The Master Chief Collection installed via Steam, and an active internet connection. Run the loader as Administrator for best compatibility.

Our tools are designed for Halo: MCC modding. Use responsibly. We are not responsible for any account actions taken by the game publisher.

Ensure you have disabled your antivirus, launched the game in Windowed or Borderless Windowed mode, and run the loader as Administrator. If the issue persists, open a support ticket in our Discord.

Base includes the full core feature set. VIP unlocks all premium and exclusive features not available in the Base tier, along with priority support.

We offer Day, Week, Month, and Lifetime plans. Lifetime gives you permanent access with no renewal needed.

Day, Week, and Month plans expire after their respective duration. Lifetime plans never expire. Your expiry date is shown on the Licenses page.

Nightfall is an external, cross-title tool and supports multiple Halo: MCC titles. Prosperity is an internal tool specific to Halo: MCC. Check the product pages for exact compatibility details.